Torzon Market Frequently Asked Questions: Connection Fixes, Account Recovery & Platform Mechanics

A v3 .onion address has 56 characters. Chrome and Safari won't open it directly because they don't route onion services. A Tor2web proxy may display the page, but it also puts its operator in the middle. Don't enter credentials through an unfamiliar proxy. See the browser and identity basics for the distinction.

First, confirm your URL matches the latest daily signed-list check on Home. Even with a genuine signed address, your stalled tab could still be a slow circuit, a temporary gateway outage or a browser setting. A captcha that keeps resetting may be losing its session. The Tor Browser settings guide covers that case. Don't add cookie exceptions for an address you haven't checked.

Don't go by the first and last few characters. A lookalike address can match both. Check the announcement against a signed source using the signature guide, then look through the fake gateway warning signs. If a login page asks for recovery words, close it.

Torzon's FAQ says BTC needs one network confirmation and XMR needs ten before the site credits a transfer. Network delays can still hold things up. The 14 fiat currencies are for displaying prices. On a $10 item, the stated 4% platform fee adds $0.40 before network fees. The confirmation comparison and fee explanation cover the details.

The 14-day timer starts when the seller marks the order Shipped, according to Rules #4 and #5. Your tier determines how many extensions you get; the order policy also explains the early-release exception. Rule #11 keeps support inside account tickets. If someone moves the conversation to private chat, you lose the on-site record described in the conduct rules.

Torzon's recovery form calls for your saved mnemonic, username and security PIN. There is no email reset in the published process. Keep the mnemonic out of ordinary login forms; they have no reason to ask for it. The account recovery checkpoints show where each credential belongs. Already entered it on a page you don't trust? Read the incident response guide.

Each transfer gets a new address under Torzon's stated process. If you sent another payment to an old one, keep the transaction ID and raise it in an account support ticket. Staff may need to review it manually; the FAQ doesn't promise an automatic credit. The single-use address guide explains why this happens. For keeping track of transfers, see wallet recordkeeping.

Torzon says a dispute opened before the deadline pauses auto-finalize and gives both parties and a moderator a shared record. Rule #9 covers misleading listings. FAQ #7 says a product that matches the listing but disappoints you is a different case. Read the dispute policy for the stages; don't count on a refund before a ruling. A seller's Vacation Mode stops new orders, not existing cases.

Vendor accounts can't buy, and a buyer account with an order can't later become a vendor account (FAQ #8). You don't need a paid upgrade for a standard buyer account (FAQ #12). The account policy explains the role split; the tier table shows what Basic-Plus and Premium add.

A centralized platform can close with money still on its books. A live gateway or a recent canary won't tell you what would happen to those balances. Read dated complaints alongside the reputation review, and use the payment-risk checklist to understand what an order record actually shows. Neither can promise you a payout.